Contact NY Online Casinos

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the NY Online Casinos team and what kind of messages we're set up to handle.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to reply within a couple of working days. You can write to us at [email protected].

A quick note on what your message is about helps us route it to the right person and get you a useful answer faster, rather than a generic one.

What We Can Help With

Questions about our rankings — If you want to know why an operator sits where it does, or how a particular bonus works, we're happy to walk through it.
Corrections — Bonus terms, wagering requirements, and payout details change on the operator side from time to time. If you've spotted something on this site that looks out of date, tell us and we'll check it.
Content suggestions — If there's a New York-facing topic you think we should cover, or a comparison you'd find useful, let us know.
Partnership or editorial enquiries — If you represent an operator or media outlet and want to discuss a working relationship, introduce yourself and outline what you have in mind. Any commercial relationship we do enter into never decides how a site is ranked; our Best Non GamStop Casinos page and our reviews are scored on the same criteria regardless of partnership status.
Responsible gambling concerns — If you or someone you know is struggling with gambling, mention it in your message and we'll point you toward the right resources, including the ones below.

What Happens After You Send a Message

A real person on our team reads and replies to every email — we don't rely on automated responses to stand in for an actual answer. Our target is to reply within two working days, though it can take a little longer during busy periods.

We're not able to process deposits, withdrawals, account verification (KYC), or account access requests on behalf of any casino listed on this site. Those matters have to go through the operator's own support team — usually reachable via live chat or email directly from the casino site once you're signed in. We can, however, help you understand what to expect from a site's banking process or KYC requirements before you sign up.

A Note on What This Site Is — and Isn't

NY Online Casinos is an independent review and comparison site covering online casinos that accept players in New York. It's worth being clear: New York currently regulates online sports betting, but it does not license or regulate online casino gaming for state residents. Where we cover offshore or out-of-state operators accessible to New York players, we say so plainly rather than implying any site holds New York casino licensing it doesn't have. If you have a question about legal standing or eligibility for a specific operator, that's a good thing to email us about.

If Gambling Has Stopped Feeling Fun

Nothing on this site is intended to suggest gambling is a way to make money or solve financial pressure, and we don't want anyone gambling more than they can comfortably afford to lose. If you're concerned about your own play or someone else's, free confidential support is available around the clock:

1-800-GAMBLER — the national problem gambling helpline
1-877-8-HOPENY — New York's HOPEline

You can also mention this in an email to us and we'll point you to further tools, such as deposit limits and self-exclusion options offered by most licensed operators.

Before You Get in Touch

All content on this site is intended for adults aged 21 and over. If you're contacting us about a specific casino's terms, it helps to include the operator name and, where relevant, the date you saw the offer, since bonus terms and promotions can change without notice.

Thanks for taking the time to read this far — we look forward to hearing from you.